Shipping policy
At [Onxier], we are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below for information about order processing and delivery.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a confirmation with tracking information when available.
Delivery Time
- Standard delivery within the Kingdom of Saudi Arabia (KSA) & United Arab Emirates typically takes 3–5 business days after your order has been processed.
- Delivery times may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.
- Remote areas may require additional delivery time.
Shipping Charges
- Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.
- From time to time, we may offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has been shipped, you may receive a tracking number via email, SMS, or WhatsApp, depending on the contact information provided at checkout.
You can use the tracking information provided to follow your order's delivery status.
Delivery Delays
While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Public holidays
- Courier delays
- Incorrect or incomplete shipping information
- Unforeseen logistical issues
We appreciate your patience and understanding in such situations.
Incorrect Shipping Information
Please ensure that your shipping address, phone number, and other delivery details are correct before placing your order. If incorrect information is provided, delivery may be delayed or additional charges may apply.